Game and their Supplier Hisense do not know the meaning of Customer Service

I bought a Hisense fridge from Game online. Within the first year I had issues with this fridge. The shelves are made of poor quality and starting cracking. The clip of the freezer broke and I could not used the freezer. These challenges really made regret my purchases. After several emails, complaints and telephone calls they came to fix the fridge. I stopped using the freezer for everyday use and just stored my son's juices and water for when he plays football. Another year has gone and I'm sitting with the same challenges - Now this is a fridge that I paid for almost R4000. With this complain I was accused of misuse and forcefully removal of shelves of this fridge. Game representative, Tamlyn Lockhart liaised with me and the supplier but did not always stick to agreements and there was always a delay on feedback. I've requested to speak to a manager but it seems like Tamlyn just ignored these requests.

Hisense on the other hand ignored me completely and only started a conversation with me when I started commenting on their facebook posts.

Yesterday my husband took one of my old fridge shelf's , had it cut to size and fitted it at our own costs to remove the shelf that had eventually broke in half. And the clip of the freezer, not sure how I will we will fix this or maybe there is someone that will be able to help us with the fixing of it.

This journey was very frustrated and added additional costs to the customer. I will not let this stop me from spreading the word to make sure customers do not make the same mistake of purchasing from Game or Hisense