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NM
Nandipa M

1 reviews | Active since Jul 2016

27 May 2025, 20:21

Game and Tevo are ****s and I want a new iron.

I booked in my iron at Game the Glen on 12 April 2025 and was told it takes 21 days to fix the iron, my iron was still on warranty hence the booking. I only got a call more than a month later on 23 May 2025 that the iron was ready for collection. I tried to use the iron two days after collecting but it was burning fabric, I immediately switched it off and packed it to return it to the store. I noticed the store **** and said they replaced the plate, handle and others but that was clearly not done. When I returned the iron I specifically asked to see the manager so I can state my complaint and specifically advise I have no intention of taking the same iron, I can only imagine how much more damage has bee. Imposed on that iron and all I will accept is a new iron. I have not gotten any feedback and I don’t have an iron.

0
Replies (4)
NM
Nandipa M's update28 May 2025, 14:41
Reviewer Update
Thank you. Please understand I expressed one desired outcome and a result of trust being lost and really have been beyond patient.
NM
Nandipa M's update28 May 2025, 16:06
Reviewer Update
Thank you.
Game
Game's reply28 May 2025, 17:01
Official
Hi  Nandipa, thanks for getting in touch. I'm truly sorry to hear about the issue with the faulty item you received. We absolutely understand the frustration and inconvenience such an experience can cause. Our company policy for dealing with such situations usually involves having the faulty item sent in for repairs. I understand that it may be inconvenient for you, but we can only offer a refund or an alternative product if the item is found to be irreparable. Thank you for your understanding, and please don't hesitate to reach out if you have any further questions or concerns. 
NM
Nandipa M's update28 May 2025, 17:17
Reviewer Update
I don’t understand because I collected the item when I was advised it has been repaired and I found that was a complete lie because, the iron now had a new problem and the was said to have been replaced was not. You cannot understand me if you insist on me understanding what has already been failed by you. I will gladly accept a refund or a new iron, I have zero trust in anyone touching and giving me back what I left for the second time. I am not satisfied.