Game and RCS will ***** uy

I have always used my Game account to purchase goods and have managed my account exceptionally well.

What customers are as not made aware of is that even if you pay your account on time, and the account is sitting in a positive balance, unlike other store cards you incur interest because you did not request a settlement amount.

Tellers do not disclose this information when you are paying your account! So even if you are sitting in a positive balance, and you are not using your account, RCS Game's finance division will start charging you interest.

RCS is ruthless and unprofessional when chasing these incurred costs.

I have since received a letter from Connie de Beer, Head of Internal Collections, stating that I have lost the benefit of purchasing on my account and further to this in bold that RCS will be notifying the credit bureaus of my poor paying status and must pay the outstanding mount of R267.20.

I would be interested to know if a) based on the above, consumers have a valid case with the Consumer Protection Act b) anyone else has experienced harassment and shocking customer service form RCA?

I have tried to contact Game and my complaint has fallen on deaf ears.

Customers be very cautious of opening a Game account.

Regards, Richard