Game and Hollard Cellphone Insurance

<p>Good day,</p> <p> </p> <p>I bought a phone at Game in 2012 for my brother and they sold me this wonderful insurance for the phone. It is a partnership of Game Stores and Hollard. I have been paying my premuims for the past four years. They have been deducting from my bank account without fail every month but when it comes to processing my claim there has been a BIG FAIL. This insurance is **** I must say, because when my brother was ****** last year and we sent a claim through we were sent from pillar to post. No one seemed to know the process. They asked us for a lot of documents which we submitted and they even asked me to pay the excess, which I did and submitted proof of payment to Game West Street Durban but I since have not recieved a replacement for the lost phone. I must just mention as well that the sales people are very friendly when they want you to join but very rude when they have to help you with a claim. I was appalled and disgusted by their stinking attitude. Anyway, I have since given up trying to claim the phone and the excess that I paid because that is obviously what they do. ***** money from clients. All I wanted after that was to cancel the insurerance because its R52 a month going down the drain. But that as well has been a mission and a half because they never respond to the emails. I have sent numerous emails but nothing. I don't even want to start talking about their call centre because they make you hold for 30 minutes until you give up and eventually hang up. I need for my voice to be heard. Help me stop these ******* that have been *****ing my money for four years.</p>