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Siyakubulela T

1 reviews | Active since Jun 2020

04 Feb 2024, 06:23

Game and Hisense stole my money

i bought a hisense tv 40 inch from Game store King Williams Town on the 14 Sept 2023. The tv just randomly goes off each and every 2 or 3 while you still watching. In order to be able to switch on back you have to go and unplug first. I took it back they say its fixed when i asked what was the problem the said something was on then they made it off.

When i get to my house the tv is still doing the same problem. I again took it back to the store and they booked it for repairs. After 21 days they called me for collection and they said its fixed.

When i get to my house the tv is still having tbe same problem. I went back to the store and demand my money back but they asked to booked it for repairs again .

I got a message on the 17 Jan from Hisense confirming that the appliance has been fixed. I went back to the store after 5 days and i got the tv.

When i got to the house the tv still have the same problem. Following day i took it back and demanded my money back. The guy called Fezile said they will wrote an email and request credit .

Now Game is playing hide and sick its been a week since i gave them the tv, they said Hisense said when they test the tv its fine on their side so they will come to my house and test it.

Can anyone who had the same problem as mine advised me what can i do its been 5 months now withput watching my tv . am available on ***

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Replies (5)
Game
Game's reply04 Feb 2024, 12:16
Official
Hi Siyakubulela, thank you for reaching out. I'm sorry, your tv isn't fixed as you were advised and that you've been chasing feedback from the store. This is not the experience we want you to have. Rest assured, I've escalated your query, and you will be contacted. 
ST
Siyakubulela T's update05 Feb 2024, 15:28
Reviewer Update
Hi Game nothing from Game King Williams Town, i just received a call from Game Online Shopping. they did promised me that the shop will get back to within 4 hours.
Game
Game's reply06 Feb 2024, 11:22
Official
Hi Siyakubulela, thank you for getting back to me. Your query is being dealt with by the complaints team. 
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Siyakubulela T's update16 Feb 2024, 13:06
Reviewer Update
Hi Game i haven't get any feedback from King Williams town Game.

Those people are so ***********, i am sure they forget that i paid for that TV now am taking this matter further, am tired of barging Game to give my money back.
Game
Game's reply20 Feb 2024, 13:55
Official
Hi Siyakubulela, I've been advised that a manager from the store and the colleague handling your query have been in touch with you.