AS
Aru S

1 reviews | Active since Aug 2023

07 Mar 2024, 13:21

Game and hisense only cares about selling items whether it works or not

Garden Route Mall Game

Most pathetic service , from sales person , front desk help and management .

My washing machine is around 5 months old With a 4 year warranty I went in Monday 4/3/2024 and explained to them that machine does not come on , I was told a service request from hisense will be logged and within 2 days they will inform me and the technician would call me it's now the 4th day and there is no technician I call on the 5th after 8 attempts to speak to the manager Letitia then told me she will follow up as the technician would be at their store on the 6th . The 6th passed and it's now the 7th of March 2024 13:16 pm there's no technician that called or the store that is interested in giving after sales service to the clients . I called in today and was told the technician is with a client and will definitely come through today but she will call him and check in an hour were is he and if he still coming through which clearly indicates they don't give a **** all they trained to do is sell you an appliance whether it works or not once you open it the problem is now yours , take into consideration I made 6 calls before being transfered twice before speaking to Letitia the manager again

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Replies (1)
Game
Game's reply07 Mar 2024, 15:37
Official
Hi Aru, thanks for getting in touch. I'm so sorry for the experience you had at Game Garden Route Mall, as this is not the type of service we strive to provide. Rest assured, your query has been escalated to our complaints team, and feedback will be provided at the soonest.