GAME AND DEFY DO NOT CARE ABOUT THEIR CUSTOMERS!!

I bought a DEFY washing machine in 2018 WITH EXTENDED WARRANTY from Game Jabulani Mall. FOUR weeks ago, I drove to the store and a staff member assisted with logging a call for technicians to have a look at the machine. They came 4 days later & after checking the item, it was said that it was the gearbox & that they will relay the message to Game/Defy.

Its 4 weeks, phone calls and emails later and nothing has literally been done. The Manager at Game Jabulani Mall asked for my proof of purchase, which I emailed and later said "Defy said they will refund or give you another machine", that was the last I heard from him. No follow up from him. Poor service.

I then dealt with staff from *** who promised to follow up, some days they did, but some days they did not fulfil on their promise. The crux of the matter is that, I STILL DO NOT HAVE A FUNCTIONING WASHING MACHINE!!

Can Game and Defy decide on what needs to happen & get back to me please. I refuse to go another weekend without a washing machine. If my complaint is not resolved by the end of this week, I will be going to the ombudsman and then the CPA.

The job number: ***5