Game and Defy

We bought a Defy P/CHEF stove last year(21/02/2022) at Game Tygervalley, I called to let them know it cracked out of the blue and they said they would send a technician over to have a look. They then called back and I spoke to their "floor manager" who "assumed" we must have thrown something on it or put a heavy pot on it and therefore they will not cover it under the warranty and they (as Game Tygervalley) are not liable/accountable as it is not their product but Defys even though we had bought the stove from them. I then lodged a complaint of which am still "awaiting" feedback on from their Defy team. To say am dissapointed in Defy's product and Game would be an understatement, I am also appauled by their level of customer service.