Game ain't good at playing the Game!

I wanted to purchase a Genesis Steam Cleaner. Since Game advertises that old people over 60 can get a 10% discount, I decided to buy the product at Game Cresta. (I am old, over 60 years and ugly.) I was informed by the santizer lady at the door that I need to complete the relevant form. She indicated that the discount would not be available on that day. This was on 26 March. I completed the form which was a totally unprofessionally photocopy of another photocopy. The print was small and blurred. Then, I was advised to submit the document at the Customer Care desk. This lady told me that I needed a photograph of my ugly old face. Now, I became VERY irritated!. I asked for a manager. In a very annoyed tone, I explained my annoyance with this stupid process and that, in the emails that I get from Game, there wasn't (to my knowledge) any details about needing to wait for the discount or needing a photograph. The lady manager was very polite, and said that she would give the discount that day, and promptly took me to the relevant department in the shop. As things go, they did not have any of the product in stock. They took my name and number, and assured me that they would give me a call on Monday. Of course, Monday came along, and I had to call them since they had not called me. I asked to speak to the manager and was informed that she was not in on that day. Later, another person phoned me in response to my telephone call, and informed me that the shop would receive new stock of the product on the Tuesday. I was told that they would contact me. Tuesday happens and no one phones me. Anyway, until today , 5 April, I still have not had any communication from the shop. In the meantime, I decided that, in order to relieve my frustration, I merely would purchase the item directly from Verimark. Very badly done, Game people! So, one can understand why Game's sales have dropped according to an article I recently read. Such poor service. And the shop always looks so cluttered and full of kitsch pink and yellow. They really need to improve the shopping experience and support their potential customers!