Game aftersales service is terrible!!

Employees at Game should be given training on compassion and customer experience.

I purchased an AEG gas cooker from Game in Clearwater mall on the 11 April 2019. on the 29 April 2019 just over 2 weeks later this stove just caught fire under the cooker. Called Game and spoke to the sales lady and Floor Manager (Sebastian). Were not helpful at all. They first told me that it would take 7 days. I mean really! I bought a stove so I could cook food for my family. How am I supposed to cook for the next 7 days? Then they tell me that they have to speak with the AEG rep and AEG Marketing manager. I DID NOT PURCHASE THIS STOVE FROM AEG! I PURCHASED FROM GAME! Then I'm told that AEG will send a technician. Still waiting! Based on the fact that the 01/05/2019 was a public holiday and they may come today or tomorrow and then it'll take 48hours from the collection for feedback that goes to +- 7 days. This is really not acceptable. If it were any other appliance one can wait it out. But people purchase stoves to coo****