Game after service promised not being kept

This is an email to further explain that the below matter has not been resolved to date and we unable to do our washing due to that. A technician was sent from Hisense and that has not helped he came days after we have reported at game and when he came he said there is a part that needs to be ordered and he was gone for
+_ 5 days and when i eventually called hi he came and he did what he did, he was in a rush to leave so he did not even bother to wait for any testing so when he left we plugged it and how the water could come in but it was not washing we had to call him back and when he eventually came back he did what he did and again left in a rush and when we again tested the machine does not spin and also not throwing the water out and of course we just made him aware and he rudely told me its after hours as to make me aware that im bothering him.

This has become so much of an inconvenience and I need urgent help and I feel im not getting any because it should have been resoved by now.

Please can you advise which Game store can I drop this machine in since Game is not caring enough to bring proper help and just apologise again and again and that is not helping solve my problem. I will rather be without the machine because its back to the store because even the technician you are sending have no solutions.
Game is a big store that you will not expect such dis_service

Yhe response say it has been escalated please can game collect their machine since you are failing us

Thanks for your response please understand my frustration of having small kids and unable to do washing due to my machine not working for almost a months now and help not coming urgently and I wanted to let u know that I recieved a message fron Hisense that work is complete even after I called the Techinician of Friday after he left and he did not come back to me again to this point and in fact closed the job and there is water just stuck in the machine and that might cause more damage

Hisense Repair *** is categorized as ( Completed Repair ). Please contact us should you have any queries.
***
SMS STOP to ***** [opt out]

Thanks please can someone from Game come themselves and sit from beginning to end of wash and let me know if they believe its fixed because then Hisense technicians are dishonest and I made a call same day on Friday evening To let thetechnician know that it was still not alright and he said inmust call him and just got irritated over my call. Game can also fetch the machine and test it themselves from there.

Please can I have a number where i can lay complaint for Hisense because then their stuff hsomenof their stuff has jo truth I how they work.

Simphiwe is the name of the Technician i dealt with and I so dissappointed that he will claim he fixed wherelese I called him to complain after he left while I tested the machine and he is making me feel like I will just be making all these efforts to complain with a machine that is working well . I tried calling the number that sent the sms and it failed to go through, I wanted to complain directly after they said its fixed.

Thank you

The technician came again after another day's of waiting and he came at 16:00 and un less than 15 minutes he said he is done. We asked if we can test while he is still around and he said the company does not allow him to be in and client' s house for more than 30 min and he rushed and left and when we tried washing we back to square 1 it pours in. Water and starts washing then stops . We tried again just the same thing it does not wash to the end and its the same technician who came the first time even after I asked Hissnse if they could perhaps bring a different person since thos one is always in a rush and has no time for testing and my worry is that this machine will end up giving us issues forever so I feel more damage is being done because how do you keep fixing the 3rd time around and you still can't get it right and how will the machine survive being repaired time and again and its suppose to be a fairly new machine . Now we are a few days to a month since I reported this broken machine.This is really becoming too much of a frustration since there is small kids and hands wash has really been hard and machine was bought for convenience.

I really am running out of words. I see email and apologies but problem is not getting solved and each time its reported to Hisense there is awaiting time of 2 to 3 days that ends up being 5 days and I must just keep on being patient I this mess

Hi Game Store

The machine that the Technician from Hisense fixed is giving us error now while we wash and it then stops itsbthe same error I shared with the Technician in Dec so the machine is still not fine. When it gives an error it stops so we constantly have to start again and its just wasting water since we start from scratch. Please can I recieve help that will be permanent and can they consider replacing this machine because my worry is the more the Technician keeps opening it eventually it will become a useless machine and that will be my problem forever since I will be out of warranty and I will be the one to suffer the costs and I paid a lot of money for ke to be suffering like this