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Esmeralda D

1 reviews | Active since Aug 2018

05 Dec 2022, 14:05

Game after sales costomer service is pathetic

I bought samsung 15kg wobble tech machine on 24th Niv 2021. 1. 27th first complaint abt fluff lint and not washing clothes clean said i must try eco.tub clean which worked fr a while. 2. March same problem after more ecotubs. Technician came said filters needs to be cleaned after every wash. Which i already did. Also to only use liquid detergent which i also already did. Told him i need a refund nachine nt doung wats suppose to do. Asked for report nothing. 3. Aug got worst insisted on report. Only got report of march visit which was so unclear i couldnt even read it. Phoned game said i gave my money to them they need to resolve this need my refund. Eveytime some one new phones and i have to explain story over and over to samsung as well as game again. Everytime they apologize but nithing is being done. Samsung change the pulsator no improvement They had nachine fr 3 weeks in workshop took out inner drum no improvement. Now tey want to change pulsator again bt cant gaurentee it will work. Today they phoned they not replacing the pulsator they repkacing the filter. They sitting with videos. Photos i recorded to show hw **** this machine is washing. Slso complaints i got fro. Samsungs wensite so they know about this problem. Game is doing nothing absolutely nothing my calls is being ignired im sick andbtired of this now. Had enough. JUST GIVE MY MONEY BACK

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