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DEON P

1 reviews | Active since Feb 2010

20 Jun 2019, 21:28

GAME after sale service poor!

Bought 4 Logik air conditioners in January 2019 and made use of Game`s installers to have them installed at a cost of R1800 each. As we started experiencing winter I wanted to use the heat function and one of them malfunctioned. Submitted a fault reporting form at game on 29 April 2019 (almost two months ago) and I am still waiting to have the unit assessed by a professional. We had a person attending to it and he stated that the compressor was faulty...…..I reported to Imperial Air that the compressor is fine as it is producing cold air.....The owner of the installation company, Wickzain in Middelburg, never visited my premises and has been making promises to have the unit inspected by himself for the past 2 weeks now. I am now constantly contacting Game, Imperial Air and the installation owner, Mr W Du Plessis, for assistance but are not getting any joy from either. Accepting my money was easy and without any hassles.....

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Replies (2)
Game
Game's reply21 Jun 2019, 10:32
Official
Good day Deon,

Our sincerest apologies for the inconvenience caused.

Please send your name, contact number, the name of the store and any reference numbers given for the repair to *** and cc *** so we can try and resolve this matter. 

Kind regards,

Brad Adriaan
 Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
DP
DEON P's update22 Jul 2019, 21:07
Reviewer Update
Now three months down the line and I am still exactly where I was! The original installation company, WICKZAIN, from Middelburg with owner Mr Willie Du Plessis never honoured ANY of his arrangements and appointments to have this unit fixed. I cannot blame Game for the contractor`s misbehave but I surely can blame Game for still entertaining this company! Today was appointment no 5 and, as expected, nobody pitched up again! I am constantly communicating between Game, Imperial Air and Wickzain without gaining even an inch! I cannot understand why even Game`s head office cannot sort out the one person who is dragging their name through the mud...clearly, very clearly the client is very low on the priority list!
Nevertheless, i am still stuck with a brand new unit which is faulty....I wonder how many more promises and commitments will now be made! The Game warranty/ promise logo is also of no use otherwise I would of had a new unit or would of been refunded by now.....