1 reviews | Active since Sept 2015
Game Account - Worst Mistake of my Life
I have had many problems with Game in the past, from *********** customer service in-store, to employees with attitude problems, to broken products, the list goes on. But last year January I made the unfortunate mistake of getting a Game Account Card. They approached me and asked if I am interested and promised a life full of joy and wonder should I sign up. So I did. I bought a product of R3500, paid R800 cash and put the rest on my card. From January to July last year, I made payments ranging from R300-R450 each month. Then I found out only R400 has gone down in my account after 6 months. Turns out I was being billed for services I never knew about and which I never received. Insurance, SMS fees, postage fees, so called arrears, etc. None of which I ever received. So began a 3 month battle to get my balance to the correct amount. Promises are made. Then I am forgotten, Then I call again and explain everything again. Again, promises are made. The next week, they don't know who I am. Today I mailed them asking for a balance statement, 1 year after purchase. Nothing has changed. Promises were made again today, I am not holding my breath. I encourage everyone to avoid Game Accounts.
We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.
We referred the matter to RCS who will contact you directly to discuss this matter. You can also contact them on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.
We referred the matter to RCS who will contact you directly to discuss this matter. You can also contact them on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
