GAME ACCOUNT ACCOUNT NOT CLOSED AFTER A MONTH REQUEST MADE

Good Day,

I am disappointed with the level of your service especial the call centre and Kolonade store as they could not process a simple request as closing a store account and also giving me incorrect information. My store account was paid in full on the 31st of august and I went to kolonade store on the 13th of September to close my account and they informed me that I needed to pay an a settlement amount of +-R250 and I did pay on the same day, the store customer service called the call centre to assist in closing the account, the person that was assisting on the phone promised that the account will be closed in 2 days they can’t close account till funds reflect which they said will be in 2 days and that does not make sense for such a huge and reputable company that you can’t see funds paid you’re your account at the store and close account immediately as other retail companies can process and close accounts in less than 7 days. To make things worse I went back to kolonade game store on the 18th of September at the store they called the call centre to confirm if account was closed and then I was once again informed that the account will be closed on the 10th of October and that it will not accumulate any charges as I have requested closure. Imagine my surprised this afternoon 13/10/2018 I receive a statement of which am owing R63.14 of which yesterday I was at the store again to conform if account is closed and they informed me that it was not closed because the person that I spoke to on the 13th of September did not send my request to close the account and they had to resend it again so my frustration is why must I pay for your *********** and negligent staff which are lazy and can’t do their jobs properly. I do not want your apologies or excuses but I will appreciate if account is closed as that’s my legal right and my credit record updated as I have paid you all that I owed and no longer require or afford to continue using your account. I have followed the correct process to close went out of my way to insure that you keep your promised as discussed on the 13th of September, I should be begging you to close this account as I no longer need it and I gave you enough time to close account which still does not make sense why it takes you over 2 months to close account and why is the account accumulating charges has it hasn’t been used sense I requested closer.

I expect account to be cleared and closed next week as am going to the credit ombudsman as this is the violation of my right as a consumer and I will not be held liable should they account owe anything as according to your staff the account was supposed to be closed last month.