LN
Lee N

1 reviews | Active since Sept 2020

07 Oct 2020, 10:19

GAME A ""Mickey Mouse" Store

I purchased 3 HP laptops from Game on a Vodacom contract and before the two year guarantee was up all three laptops have some sort of issue. I have contacted game timeously to get the problem resolved and eventually after much fuss Game did get a third party IT technician involved who does not even bother to prioritize the urgency of repairing the laptops. its been 8 months since we have been trying to get the matter resolved and Game seems to have no urgency.

To date Game has provided such poor and horrible service to us however I need the matter to be resolved as we use the laptops on a daily basis for business.

0
Replies (1)
Game
Game's reply07 Oct 2020, 10:51
Official
Good day,

We are pleased to inform you we have received your query/complaint at  Game Customer Care. We apologize for any inconvenience caused.

We have logged your request with reference number  #   669033

The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response.

Please do not hesitate to contact the Game Customer Care should you need any further assistance.

Rina Taute    
Group Customer Service Advisor
 
MASSDISCOUNTERS, t/a Game
 E-Mail:
*** 

Best regards,