1 reviews | Active since Apr 2011
Game
To say I am disappointed with the GAME PHALABORWA STORE is an understatement. Following a Hello Peter complain made 2 months ago, I finally got the store Manager to call me and pretended to apologize. I was asked to take the TV set (Samsung curve) to Game Phalaborwa. I was promised that in no time my TV will be fixed. I was horrified yesterday (6 weeks later) when I found out that the TV IS STILL AT THE SHOP GATHERING DUST. I suffered the same treatment 18 months ago, whilst trying to get this very TV set fixed and to-date, it is NOW out of warrant and it has NEVER been fixed, due to the delays, lack of care, bad tracking systems. How can fixing a lousy TV set take 2 years from the floor man to store manager NO ONE CAN BE ABLE TO ARRANGE TO IT GETS FIXED OR REPLACE IT. Each manager has a sizable excuse and no one wants to take ownership.
The entire shop must come to a standstill because the manager is on leave and no one can get hold of him, after I waited for 2 months since my last complaint... I am taking this matter to the Ombudsman, this kind of treatment n=must be addressed.
Thank you for taking my call and apologies for the inconvenience this has caused.
As discussed, this will be escalated accordingly.
Kind regards, Brad Adriaan Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you for taking my call and apologies for the inconvenience this has caused.
As discussed, this will be escalated accordingly.
Kind regards, Brad Adriaan Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
This is so disappointing, ever since I received one phone call from Game customer care acknowledging my query and I was promised that something will be done, that the matter will be escalated... Since then, absolutely NOTHING, not even an email. No progress, nothing. Its been 2 months now without a television set.
The Game Manager has also been quite, not even a phone call. What type of customer experience is this? Is this a race issue? Because I cannot seem to understand how, I have made 2 help Peter complains, been to the store and until now... No one takes responsibility. In totals, perhaps I have been without that TV for more than 100 days, ever since I purchased it.
This is so disappointing, ever since I received one phone call from Game customer care acknowledging my query and I was promised that something will be done, that the matter will be escalated... Since then, absolutely NOTHING, not even an email. No progress, nothing. Its been 2 months now without a television set.
The Game Manager has also been quite, not even a phone call. What type of customer experience is this? Is this a race issue? Because I cannot seem to understand how, I have made 2 help Peter complains, been to the store and until now... No one takes responsibility. In totals, perhaps I have been without that TV for more than 100 days, ever since I purchased it.