Game

I am so upset by the level of incompetence and bad service I received from Game store, I was a client for the past 10years and had to close my account not by choice but because of what Game store accounts department did to me, I bought a phone in 2019 which cost me R2499 in June 2022 I was still paying for it. So last month I started asking why am I still paying because by now the phone should have been paid up, I asked the people at the information desk in one of the Game stores to help me understand why I was still paying, they said I should have asked for a settlement letter on my last payment , this was new to me because in the past I never had to do that and no one informed me I had to do that. Then I requested that the account be closed because I didn’t want it anymore then I was put through to RCS/accounts department I asked the lady to close the account and she said she was not allowed because I had credit on the account and requested that I buy something,I refused to buy and then she gave me email addresses and said I must send the email to closure and refunds, then days after I sent the email to those emails addresses, refunds forwarded me an email that said Game needs to refund some money back to me before they close the account and on the email they requested bank statements , my ID copy and other supporting documents , I forward the documents as per their request and 1 week passed I never heard from them, so I decided to call RCS for a follow up and the lady I spoke to was so rude to me and told me that Game doesn’t owe me any money and that yes they made me pay for the account every month because the account was still active. It didn’t make sense because I didn’t ask them to manage the account on my behalf, I queried it with the lady who said I should have requested for a settlement letter, I asked her since when because in the past I didn’t have to do that, I then asked her about the email that requested my documents for a refund then she said it’s an automated email. How amazing is that the system would forward emails like that to customers. So up to today I have not heard from Game they even sent debt collectors to harass me for payments that I never owed. My advice is that people must look out for companies like Game who force you to keep an account open so they can gain monthly payments for nothing I was paying R146.00 a month even after my account was paid up. I have all the proof on email and voice recordings of how rude the lady was to me.