Game

I went to Game on Thursday (day before Black Friday) to purchase the coffee which was on special. The offer was if you buy the coffee (6 tins) then you would get a free box of instant cappuccino. When arriving at Game (The Bridge, Port Elizabeth), there was a note advising on 3 per customer. I wanted to query this and it was a mission to find someone to assist. I showed them the ad and they told this was only on-line. I was told to download same which I did while in the store & still was not able to purchase the coffee, going onto the app which I downloaded did not show the coffee (the staff checked this as well). The lady that "helped" me advised me that she would phone Head Office and come back to me on Monday as Black Friday would be hectic and that the special ended on Wednesday. She promised to phone me on Monday and to date have not heard anything. On Tuesday I phoned Game and the phone just rang and rang with no answer. Why advertise if you cant deliver. My sister also had a problem with Game service (not wanting to refund) a brand new washing machine that did not work. Many emails back and forth after much frustration and energy, she was eventually refunded and when to a competitor whose after market and in-house service is outstanding which I cannot say for Game. It will be a long time before I set my foot in Game again and same goes for the rest of my family and after talking to my colleagues about my experience - they advised they would also not be supporting Game in the near future.