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Alicia A

1 reviews | Active since May 2016

16 May 2016, 08:40

Furious Misleaded Customer

<p>I purchased a TV at Game a week ago Sa****ay. The advisor that I spoke to told me to pay the TV and I am GUARANTEED my TV by the 15.05.2016. Game called me on the 13.05.2016 to collect my TV, because I was off to work I explained to the lady that I will only be able to collect the TV the Sa****ay 14.05.2016 when I got to game PROMENADE M.PLAIN on the Sa****ay they advised me that they don't have my TV. I made a big fuss about it and then I understood that they were at fault and they cannot provide good customer service they are *********** and they don't know what they are doing.</p> <p>Monday morning whilst at work I received a call from Game again I was very overwhelmed because I knew that I was going to get my TV however they lady called because apparently she is the manager who was not in the weekend and she is calling because she wants to assist me.</p> <p>I am so frustrated and not a happy customer at all.</p> <p>I really wish to get my TV and delivered to my door step as soon as possible so that I can forget about Game and they ****ty service that they provide</p> <p> </p>

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Replies (2)
Game
Game's reply16 May 2016, 09:35
Official
We acknowledge receipt of your complaint with reference ***3 and apologize for your inconvenience in this matter. Please allow management to check stock levels and also provide us with your contact number as per the mail sent to you. Regards. Rina Taute Group Customer Service Advisor *** Tel: ***73

Best regards,

Game
Game's reply17 May 2016, 11:01
Official

Further to the above matter we confirm that Management contacted you to advise that we will refund the item.

We look forward having you in the store at your convenience.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,