Furious Game welkom.. Broken tv and *********** manager

On 15/11 2024 Bought a 70"hisense tv from game Welkom for R9000.. Firtstly this game do not have their own delivery service and i was told it can stil be delivered but I have to pay cash R450 for a delivery of approximately 25km..

Secondly it is not a professional delivery service like a know courier.. It a guy with an old bakie with no civer or any thing..

Loading the tv I notice that the realy tied the tv down hard.. But yes I am not an expert so what do I know.

Any way with the tv ariving at my house I removed it from the box en set it up on my tv stand. Exited I turned the tv on and it looked realy good. Than I decided to take of the plastic sticker running acros the tv.. As I was remiving the stick the screen started make lines and you could vearly see on it...

So the next morning I took it back to game Welkom. After waiting 30min for the manager to come.. I was approached with such hostile attitude and disrespect from this person.. (this person has no customer service skills) I was told they are going to send away the tv anf that IF it was my fold he can do nothing for me.. I paid R9000 for something i did not even use for 5 minutes anf now I have to wait 21days his words to hear if I cant be helped..

I need help as I feel the fault was at the delivery service they give and as the way this manager implicated he has already decided that it was my fault. I don't know if the delivery service they offer is ensured or if it is even a register company..

Please help I cant lose R9000 for something i did not even use.