AM
Andre M

1 reviews | Active since Nov 2010

08 Feb 2024, 14:41

Full of empty promises - fridge not delivered

Purchased (and paid for) a fridge on 28 January 2024 from Game Mall@Reds. Was promised delivery by 29, latest 30, January. Received a phone call from someone at the Game Warehouse on 29 January, who garbled off some unintelligible reason why they could not deliver, but promised to do so by 5 February. This date came and went. Cost me to drive to the store on 6 February, explain to the manager the situation - he also could not understand, nor find a reason logged in their System, as to why no delivery took place as originally scheduled. He opened a new delivery task, promising to deliver by 7/8 February. On 8 February someone from the Game branch called to confirm delivery "before 12 midday". It is now past 14h30, with no delivery, and no-one at Game capable of getting hold of the driver. Terrible service - will never buy there again.

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Replies (3)
Game
Game's reply08 Feb 2024, 16:42
Official
H Andre, thank you for reaching out. I'm sorry, the store hasn't delivered your fridge and for the runaround you've been given. I have escalated your query, and you will be reverted to. 
AM
Andre M's update09 Feb 2024, 10:13
Reviewer Update
A day later, and still no fridge. The Uber delivery driver finally called at 5PM, but full of excuses that don't add up. Just said he "got stuck". Really? All day? I still urge anyone reading this to NEVER buy from Game! Secondly, if Game is serious about good after-sales service, then ditch Uber as a delivery partner, as it seems Uber cannot commit to delivery schedules, nor live up to over-the-phone promises.
Game
Game's reply09 Feb 2024, 16:00
Official
Thank you for coming back to us, Andre. Your query is with our complaints team, and you will be contacted as soon as they have feedback regarding your delivery.