Frustrations withe Game/Defy

I bought a washing machine Cash last year August. The spinner is not spinning and water is running out of the spinner side. I report it to game (12 June) and they said they will send a technician from Defy. The Technician must call me to set a date. But he did not. For the last three weeks I am going to Game the assistant call Defy and every time time the guy said he will call and he didn't. It's winter and I am very disappointed with them now. Please help me with this matter