frustrating experiences

This was one of the most frustrating experiences of my life. I was charged twice at the store, and when I requested a refund, I was told to provide a printed bank statement—no option to email it. This makes no sense, especially if the documents are ultimately being sent to Head Office via email anyway.

To make matters worse, the staff member treated me as if I were lying, refusing to accept the proof on my banking app. Now, four days later, I have received no update or resolution. This level of service is unacceptable.