Frustrating Account Discrepancies and Poor Service

I have been a loyal customer of Game for years, but my recent experience has been nothing short of frustrating. On November 11, 2024, I received an email about my account with a summary showing R137.66 due by December 1, 2024, and an available credit of R22,799.10.

After reviewing the attached PDF, I realized my actual balance was R200.90, which I paid on November 12, 2024, at 5:08 PM (proof of payment available). My account should have been cleared, but instead, I received another email recently showing I owe R75.85 due by February 1, 2025. Frustrated, I paid R80 to ensure no balance remained.

Despite my efforts to settle my account promptly, these discrepancies keep surfacing, making me feel like I’m being taken advantage of. I’ve contacted customer support but have yet to receive clarity or resolution.

This kind of service is unacceptable and extremely disappointing. As a loyal customer, I expect better. Please address this issue immediately and ensure no further issues arise.