FRUSTRATED , HATING GAME STELLENBOSCH WORST SHOP EVER!!!!!!!!

<p>I cannot believe that i find myself writing yet another bad report with Game stellenbosch, however i should probably not be surprized. In the last 2 years I had bought my kids each a tablet. My daughters tablet had to be replaced last year due to software malfunction . I had to go through a lenghty struggle and the supplier then agreed to give me my money back to which i purchased a new tablet for my daughter on the 14/09/2016. This tablet also after 6 months stopped working and i took it in with my till slip which i ensured to keep a copy of. I received a call from game stellenbosch few days later saying they will replace me with a new tablet , however i will need to bring in the box and all accesories to get a new tablet. I was so irretated with the lady because from my last experience i only needed my till slip.</p> <p>"Guaranteed service on every product sold</p> <p>We will have any item under warranty, repaired for you - should that take longer than 21 days, the item will be replaced or refunded. For warranty purposes, proof of purchase is required. We also ensure ongoing service on any product bought from Game even after the warranty expires. "</p> <p>Nowhere does it state that if i dont provide the box and charger ect that i cannot be assisted. I took the box to game and told the lady that i did not have the charger and they gave me a hard time, she called Rene the manager who said that the terms are not actually correct and they will replace my tablet and take out whatever i did not bring with in the box. i was so infuriated because she then said i should read the return policy which says:</p> <p>"We'll swop it, if we stock it</p> <p>If you've changed your mind - bring it back in an unused condition, in the original packaging, and we will either exchange it or refund you. Exceptions are indicated accordingly at point-of-purchase.<br />Its your choice! If you don’t have proof of purchase (Game till slip) the refund/exchange will be for the lowest price in the last 30 days.+"</p> <p>Like are you freaking kidding me? I did not change my mind the thing stopped working. I bought my kids bicycles 2 years ago took one back 2 days later. They used it only for one season in the summer its been catching dust every since because the pedals just broke i have to replace it at my own cost. Everything i tend to buy at game breaks and then i have to repair at my own cost or get the worst service ever to get the best back for my kids .</p> <p>This is freaking insane. I will not ever purchase anything from Game again as i constantly have to ruin my day and walk out of that shop frustrated and ever so sorry for stepping into it in the first place.</p> <p>I want my money back as i will not be so stupid enough to buy a tablet or anyting from that store again! </p> <p>I told the manager that i will report this and her attitude was whatever! Not once did she try to meet me half way or to resolve the matter. Instead she made it seem like all policies has hidden sentences that only she could see and that she will show me she is boss! Game is the worst honestly I regret ever buying things from that shop.</p> <p> </p> <p> </p>