Frustrated

I will urge customers not to purchase online. I bought a washing machine nearly a month ago. Upon delivery when unboxing the item i realized it had scuff marks on the face of the machine.

I immediately send the photos to the relevant department for the exchange. Since then i have phoned in numerous times to get this unit exchanged. Until today very little was done 1 person has phoned me back after logging a call every single day.

The agents are ***********. no agent has the experience in dealing with these matters. They don't even know how the procedures work when logging the calls. They logged for credits on the item. don't know how they have that logic because its an out of box failure it has nothing to do with me as an client.

The matter is still unresolved. I am still awaiting calls and machine has not yet been replaced. I am not allowed to use the washing machine, which means i have to take my laundry to laundromats. costing me at least a R1000 thus far. so i will urge people to support your local furniture and appliance stores. It would have cost me less calculating what i had to pay up thus far. Landry / Airtime. Buying local you can speak to someone face to face and get it exchanged instantly.

I am beyond frustrated words can not describe how i feel. Surely after almost four weeks someone will have the decency to make the required arrangements especially when service plays a valuable part of the sale.