1 reviews | Active since Oct 2013
Frustrated
I am sick and tired of game short comings. i bought a phone on Friday, 08 May 15, with CDD# ***. much to my dismay as per agreement, the phone was supposed to be collected at game gateway on saturday, when my sister went to collect it on saturday, game gateway had loadshedding which at the same time some insurance guy forced her to sign for the insurance for the phone that is not there. She eventually left the store and went back on sunday. on her arrival, she was assisted by a guy who was just complaining about everything and it turns out they didnt know anything about the phone to be collected as the documents were not sent through. please sort this out as a matter of urgency and i feel compensation needs to be done for your incompetence.
We acknowledge receipt of your complaint with reference *** and apologize once again for your inconvenience.
We confirm that the Gateway store contacted you and that an arrangements were made for your sister to collect an inconvenience voucher over the weekend.
We look forward having you in the store.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference *** and apologize once again for your inconvenience.
We confirm that the Gateway store contacted you and that an arrangements were made for your sister to collect an inconvenience voucher over the weekend.
We look forward having you in the store.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,