1 reviews | Active since Jun 2014
Frozen oxtail rotten before expiry date
I bought frozen oxtail from game at centurion mall mid may...the expiry date was noted to be on the 15th of August. I cooked the meal on the 16th of June, I realised there was a rotten type of smell coming from the meat package and I ignored it hoping that the herbs and spices will hide the rotten smell...I finished cooking the meal and indeed the spices managed to slightly hide the rotten smell...After about 8 hours My and my family started taking turns to the toilet...I have never been so embarrassed and ashamed I trusted and believed the quality of products from Game, my wife actually warned me about buying food from Game but I didn't listen. They actually even placed the oxtail price at 20% less...therefore they must have known about probability of their oxtail being rotten and they wanted to get rid of it.
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
The store was unable to get hold of you telephonically on the number provided.
To try and make amends we will refund you your money that was spent on this item. We would also like to replace the item with an additional 2 free packets of the oxtail; the item is on promotion because of the deal that our buyers negotiated and not because the item is of bad quality.
We would appreciate it if you could take us up on our offer and give us feed back on the quality of the oxtail thereafter.
Kind Regards,
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
The store was unable to get hold of you telephonically on the number provided.
To try and make amends we will refund you your money that was spent on this item. We would also like to replace the item with an additional 2 free packets of the oxtail; the item is on promotion because of the deal that our buyers negotiated and not because the item is of bad quality.
We would appreciate it if you could take us up on our offer and give us feed back on the quality of the oxtail thereafter.
Kind Regards,
Rina Taute
Group Customer Service Advisor
***
Tel: ***73