Frozen account for purchases and wasn't informed.

To whom it may concern.<br> <br> A few days ago I wanted to check my balance via the quick cellphone request and a message came back as that my account has been frozen. I called the game call centre and was informed that was indeed true because of suspected ***** in August last year. I was never informed of this and been paying either cash or by debits going off from my bank account. If the account is frozen then why am being made to pay for it and smses demanding payment sent to me? Why am I paying for your \*****\" account?<br> <br> I have only done one purchase on the account and was just happy to pay off the purchase amount till I had at least decreased the debt amount to my satisfaction. Please fix this! It would have been an embarrassment to me if I had gone to a Game store for a card purchase (which I wanted to hence I wanted to know my balance) only to be told I have a ********** card and probably have to explain myself on a matter I knew nothing about."