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Nozipho B
1 reviews | Active since Aug 2022
06 Jan 2025, 16:21
From bad to worse
It seems that Game only responds to bad reviews and not weekly calls from customers. The fridge I wrote a review about was finally collected. No communication from Game, I keep calling and getting the same lame excuse that my refund still has to be approved yet they have their appliance. So I don't know why they insist on hanging on to my money. GAME, PLEASE REFUND ME SO THAT I CAN BUY SOMETHING THAT ACTUALLY WORKS.
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Replies (2)
Game's replyOfficial
07 Jan 2025, 19:35Hi Nozipho, I'm sorry you haven't been provided adequate feedback regarding your refund. I can confirm that your banking details have been sent to our finance team to action. Rest assured; you will be notified once it's been processed.
Game's reply07 Jan 2025, 19:35
Official
Hi Nozipho, I'm sorry you haven't been provided adequate feedback regarding your refund. I can confirm that your banking details have been sent to our finance team to action. Rest assured; you will be notified once it's been processed.
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Nozipho B's updateReviewer Update
16 Jan 2025, 12:55I have received my refund into my account. I would like Game customer care to improve its services by communicating with their customers better. Out of the 18 times I called them I was called once. I was never notified with the progress of my complaint after lodging it, they didn't call with an update after the technician had confirmed that the fridge was faulty, they didn't call to tell me that the fridge arrived on their side once collected from me, they didn't call to tell me that my refund was approved, they didn't call to get my bank details. In all instances I had to call two or more times to get the process moving.
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Nozipho B's update16 Jan 2025, 12:55
Reviewer Update
I have received my refund into my account. I would like Game customer care to improve its services by communicating with their customers better. Out of the 18 times I called them I was called once. I was never notified with the progress of my complaint after lodging it, they didn't call with an update after the technician had confirmed that the fridge was faulty, they didn't call to tell me that the fridge arrived on their side once collected from me, they didn't call to tell me that my refund was approved, they didn't call to get my bank details. In all instances I had to call two or more times to get the process moving.