JN
Johann N
1 reviews | Active since Aug 2015
23 Aug 2015, 08:28
Fridge was bought, out of stock, no delivary
I bought a fridge from game Festival Mall on 15/8 and paid for delivery as well. They promise that they will have stock on 18/8 and arrangements was made for delivery on 22/8. On 22/8 they discover that they did not have stock. Management was extremely unhelpful with the attitude of \you just have to wait until we got stock one day". I asked that they bought out a fridge from another Game store"
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Game's replyOfficial
24 Aug 2015, 10:46Hello JohannNel,
We acknowledge receipt of your re-occurring call with reference *** and apologize sincerely for all the inconvenience caused.
We confirm that the Regional Manager called you and that arrangements were made for delivery today round about 11:00. The Regional Manager also agreed to give you a after sales DV.
We look forward having you in the store again soon and assure you of our best service at all times.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your re-occurring call with reference *** and apologize sincerely for all the inconvenience caused.
We confirm that the Regional Manager called you and that arrangements were made for delivery today round about 11:00. The Regional Manager also agreed to give you a after sales DV.
We look forward having you in the store again soon and assure you of our best service at all times.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply24 Aug 2015, 10:46
Official
Hello JohannNel,
We acknowledge receipt of your re-occurring call with reference *** and apologize sincerely for all the inconvenience caused.
We confirm that the Regional Manager called you and that arrangements were made for delivery today round about 11:00. The Regional Manager also agreed to give you a after sales DV.
We look forward having you in the store again soon and assure you of our best service at all times.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your re-occurring call with reference *** and apologize sincerely for all the inconvenience caused.
We confirm that the Regional Manager called you and that arrangements were made for delivery today round about 11:00. The Regional Manager also agreed to give you a after sales DV.
We look forward having you in the store again soon and assure you of our best service at all times.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73