ZZ
Zinhle Z

1 reviews | Active since Jun 2018

20 Jun 2018, 15:39

Fridge Issues at Game

I recently had an issue with a DEFY fridge I bought at Game. 4 Months later, the fridge stops working. I go to game and tell them about it since it was still under guarantee. They promise to send a technician to come look at it. The technician comes through and tells me it's the rubber, I should lower the temperature and give like a few hours it'll work again. Days later, the fridge is still not working - I head back to game. They promise to come fetch the fridge, I get a call from DEFY telling me they are coming. They come and they 'fix' something again and leaves. But still the fridge is not working. Now I'm furious and I go to GAME again and throw a fit - only they do they come and fetch the fridge and give me a new one. This is where it gets interesting - the fridge works for 5 days and it stops working again. I'm tired of going in and out that store with the same issue now.

0
Replies (2)
Game
Game's reply20 Jun 2018, 16:09
Official

Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies.

Your reference for this call is ***7. Please note we have escalated the matter to Senior Management for investigation and feedback will be provided.

Kindly allow up to 48 hours for further feedback.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

Game
Game's reply21 Jun 2018, 10:19
Official

You were contacted and explained how to do the settings on your unit. The store will follow up if the problem persist.

Regards.

Group Customer Service Advisor

***

Tel: ***73

/rt

Best regards,