Fridge Has still not been Fetched and refund given

I reported that my KIC fridge was too noisy and not right, I reported this about two months ago.<br> Game sent out the specialists and they said this is not normal and they will advise Game that this unit be exchanged.<br> I patiently waited for Game to contact me to make arrangements to collect the fridge. A week passed by and I receive an SMS from game stating that the case is closed.<br> I called Game and they said that the Fridge is fine and the case is closed.<br> <br> The Fridge Guy came out again, (same guy) and told me that he told game that the fridge is not right and needs to be replaced!.<br> <br> Nearly two months have passed and I am still waiting.<br> This fridge is brand new!<br> <br> Please can someone contact me as soon as possible, I would like a refund and I will be taking my business elsewhere, clearly your after-sales support is SHOCKING!