Fridge exchange not granted because I opened the wrapping plastic to check the size

Bought a Defy fridge from Game online on the 14/04/2026 and it was delivered the next day on the 15th, I opened the packaging to check the size of the fridge and realized that it was too small, then I logged an exchange online for a bigger fridge, the consultant called me the following day and asked if I had removed the packaging and I said yes I have removed the Defy plastic because I needed to see the size of the fridge, I was then told they can't take it back to the warehouse because I have removed the packaging, I was told to take pictures of the fridge and also let them know which is my nearest Game store, which I mentioned Trade Route and Southgate store, after a few days of waiting the consultant the calls me and tells me that none of the stores are willing to take back the fridge because it will be a loss to them, a loss how because the fridge hasn't been used and the I asked for a refund/ Exchange the very same day. Until date the 20th of April the fridge hasn't been been collected, I had to ask neighbors to take some of my frozen goods because I'm stuck with a small fridge that I can't use because it's too small, all I want is an exchange to get a bigger fridge and I will pay in the difference. It's tiring to have to wait this long for a fridge that I paid for cash but I'm being dragged from pillar to post for an exchange that I'm willing to pay extra for, I'm not asking for a refund but an exchange for a bigger fridge. I wouldn't recommend online purchases at Game especially if your unsure about the size because you won't be assisted accordingly.