1 reviews | Active since Aug 2012
I bought a fridge at Somerset Mall for our holiday home near Mosselbay on 12 Dec 2017 and paid for it in full. We received good service from Mr Govender of Somerset Mall who called Mossel bay Game Langeberg Mall in my presence and arranged for delivery on Monday 18 Dec to the address in Mossel bay area. He was told they had stock and my name was placed on a fridge. On 18 Dec I received a call to inform me that their was a glitch in the delivery system or something to that effect and the Mossel bay branch is hoping to receive stock on Wed 20 Dec. Today I called Game Mosselbay and was told they expect stock on Sat 23 Dec and will then deliver to me. I am very disappointed. I am sitting with a house full of visitors and waiting for the fridge. I specifically bought from Game because I thought I could pre arrange the delivery from Somerset West so as to avoid exactly the crisis that I am sitting with now - holidays and no fridge. At this stage I feel Game should provide a temporary fridge at the least.
We acknowledge receipt of your complaint with reference ***9 and apologise for your inconvenience in this matter.
Senior Management will investigate this matter and will contact you with updated feedback.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***9 and apologise for your inconvenience in this matter.
Senior Management will investigate this matter and will contact you with updated feedback.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We confirm that the item will be delivered today and we thank you for your patience and support.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
We confirm that the item will be delivered today and we thank you for your patience and support.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
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