1 reviews | Active since Jan 2017
<p>I bought a defy fridge on the 15th of December 2016, the fridge was delivered. The fridge started giving a weird warning and a very loud noise the water dispenser has some white substance leaking from inside somewhere, I reported the issue on the 19th of January was given a 48hour waiting period but somehow I only got a response from a tech guy yesterday the 25th who only fixed the noise. Immediately after he left we noticed that the freezer door didn't close no more, i immediately called once again, I have spoken to everyone in that shop from the sales personnel to the store manager all they tell me is that they will get back to me. I am truly tired of this **** I just want that thing out i cannot be stuck with a fridge that i cannot use... the store is just terrible their service sucks. Some sales persons will tell you that you didn't choose to buy from them because of their skin colour, I am sick and tired of this and can't be spending so much on useless things. </p>
We acknowledge receipt of your complaint with reference ***5 and apologise for any inconvenience caused.
Senior Management will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***5 and apologise for any inconvenience caused.
Senior Management will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We confirm that the decision was made to refund you for the fridge.
As discussed with management collection of the fridge will take place tomorrow.
Regards.
Customer Service Advisor
Tel: ***73
Best regards,
We confirm that the decision was made to refund you for the fridge.
As discussed with management collection of the fridge will take place tomorrow.
Regards.
Customer Service Advisor
Tel: ***73
Best regards,
Just fridge was taken back, however now I am stuck with having to pay for a product I do not even have. Please assist
Just fridge was taken back, however now I am stuck with having to pay for a product I do not even have. Please assist
So to this day I still wait for game to resolve the issue above, they are the worst ever...
So to this day I still wait for game to resolve the issue above, they are the worst ever...
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