FS
Fatima S

1 reviews | Active since Sept 2011

11 Feb 2015, 16:16

Freezer worked for ONE day!

Bought a freezer for my new apartment on 04 Jan 2104. Had it delivered on 07 Jan. Kept it in its packaging until last week as we were doing repairs to the apartment. Switched it on on 06/02/15 and on 07/02/15 found that it was no longer working. A repairman from game/ defy has now said that the compressor is broken. After ONE day? This is ridiculous. Even worse - Game now refuses to give me a new freezer - they insist on repairing it. A freezer that works for one day surely is faulty and should not be repaired, but replaced. Disgusted at the level of service received

0
Replies (1)
Game
Game's reply11 Feb 2015, 20:16
Official
Hello FayeSN,

We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.

Store management will contact you to discuss this matter.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73

Best regards,