********** transactions and no feedback!

On 24 January 2019 my fiance opened an account with Game. Got his card on the same day, requested a secondary card but was informed that he can only do that the following day as it will confuse departments. On 25 January we received an sms for purchases done on his account in Richardsbay. 2 Different transactions at the same company for over R5000. We immediately contacted game and informed them of this. Affidavit and necessary documents was sent to them on the same day, after a huge fight in store with the lady doing the credit applications as she didn't want to accept the documents. Now we are being held responsible for the monthly payments on this ********** transactions and we are not getting any feedback from game unless I call them, but only get that they are still investigating. Seriously not happy about this at all!