********** Purchases on my GAME account

Good morning There was 2 ********** purchases done from my game account in the beginning of January 2019. I reported thos matter on the same day. I have been awaiting for a response since then.i then wrote a review on hello Peter and I no time Abdul emailed me in the beginning of July 2019 promising me that they will look into the matter and get back to me which I am still awaiting. I then emailed him on 31 July for feedback and guess what. NO RESPOND. They are debiting from my account faithfully every month for purchases I haven't done. Will o ever get my money back