********** purchases on my account

There was 2 *****ialant purchases made on my game account 1 after the other in January 2019. I reported the matter immediately, Junaid is the person that took my complain on the day and adviced me to email my Card, I'd , affidavit, bank card along with my signature. I did exactly what was required. He advised me that they will get back to eith feedback. This was a blatant lie! When I call I get no response or the call gets dropped after the consultant says PLEASE HOLD. Game deducted more money every month from my account! Money I haven't budgeted for. This is really unacceptable. Please people be warned that game has putrid service really. I REGRET THE DAY THE DAY THEY TALKED ME INTO OPENING THIS ACCOUNT. I CAN'T DEAL WITH THIS HORRIBLE SERVICE REALLY.