Hellopeter
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AA
Ashley A

1 reviews | Active since May 2016

20 Dec 2018, 10:20

********** online dellivery promises

Dear Game Stores!

I am extremely dissapointed right now. I used your Online Store for purchasing a Gazebo on the 13th December 2018 And Ive received Your email confirmation. Clearly stating " Thank you for your order from Game Online. Our delivery promise is 3 - 5 days, you can check the status of your order by logging into your account. " So now its going into day 9 and trying to find out where my item are only to be ignored by your online support team after sending 3 emails already. I took the time to log a query but game has not even bothered to respond So if you cant deliver then plz atleast have the decency to get back to me and tell me why you guys make promises that you cant deliver on. am sorry but this is highly disrespectful and UNACCEPTABLE! So in other words you con people into making online purchases with your **** delivery promise! Please can someone contact me as I'm expecting my order before Christmas or I would like to exercise my right to a refund as im entitled in terms of the CPA, so I can go purchase it somewhere more reliable.

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Replies (3)
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Ashley A's update20 Dec 2018, 12:20
Reviewer Update
Why should I wait another 24 hours to be contacted ? And the fact that I'm being taking for a ride with a stupid automated response is very wrong . Game immediately got my money and now i have to be the one that has to wait and make plans around when they decide to contact me like a needy beggar. I've got plans and got a life not based on Games stores but my own... If I'm not being contacted in the next 5 hours time I'm taking this up with the NCC.
AA
Ashley A's update22 Dec 2018, 08:50
Reviewer Update
Just an update it's going into day 3 now after using hello Peter as a platform to get game online to get some sort of feedback to when I'm getting my item I've purchased on the 13th of December and it's clear they have no interests in they loyal customer's besides they money they can take from them. I guess Its normal to leave they customer's frustrated and they don't need customer's at all. If only I went to go look at Game's reviews before I went and made my purchase I would have saved myself all this trouble. now I have to look like the fool on Xmass day when there will be no gifts for anyone
AA
Ashley A's update29 Dec 2018, 02:29
Reviewer Update
So it's finely been delivered. After exactly 15 days and many back and forward calls and not giving up. I finaly received my item. Never again will I purchase from Game online and highly doubt that I will ever set foot at any Game stores ever again. Game canal walk dispatch department is a joke worse then the worse of the worse if you thought the online customer service is bad then you got another thing coming the lack of customer care to them is just beyond evil. Those are the most uninterested disrespectful uneducated fools one can come in contact with. Game is truly a abomination and needs to make some serious big changes soon. They are not what South Africa need in this country . We deserve better ...