********** Game RCS

In February 2022 I opened a Game account at Westgate and two weeks later I was a victim of ***** as someone cloned my card and helped themselves to a lovely shopping experience on my account at Builders Warehouse in Fourways- +-30km from where I stay and while I was working. I immediately informed the ***** line and they assured me that I do not have to worry about anything as they are handling it. I followed all the procedures and steps to sort this out and I was told it will take 21 business days and that I will not be liable for the money spent on my account.

Fast forward to April, I have not received any communication regarding the *****, but I have been harassed until after 9 at night to make payments on my account. I have tried to make online payments with the links they send you (to make my actual due payments) and it continuously fails. I then resorted to go to the nearest branch and make an in-store payment as I wanted to avoid any late payments.

Now I am handed over to the collections department for non-payment. I am incredibly upset as this is affecting my credit record after being told it will not in any way affect me negatively.

Why has my payment not been updated??? And why has the ***** not been sorted out?

If I call the numbers they keep on calling me from, it just tells you that this number does not exist. I am fed-up to say the least. The ***** line did not even bother to answer today, it just kept on ringing.

I honestly don't know what to do.