SJ
Sindiswa J
1 reviews | Active since Dec 2018
01 Dec 2018, 09:00
********** at Game
I received a cell phone notification while I was at home of a purchase that I was not aware of, of the R5999.00 when I called the callcenter i was told to wait for 21 days while they investigate.
The customer service at The store was very bad I was left hanging I'm just waiting no one has the time to explain how I pay my instalment as well as interest rate how will it be charged. there's no communication no feedback what so ever.
After this incident I hate accounts now. I don't know what will happen.
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Game's replyOfficial
01 Dec 2018, 13:27 Good Day We are pleased to inform you we have received your enquiry at the Game/ DionWired Customer Care. We apologise for any inconvenience caused. We have logged your request with reference number 12640. This number should be retained for reference purposes. The matter will be referred to Senior Management who will contact you to discuss this matter. Regards
Group Customer Service Advisor
***73 ***
/rk
Group Customer Service Advisor
***73 ***
/rk
Best regards,
Game's reply01 Dec 2018, 13:27
Official
Good Day We are pleased to inform you we have received your enquiry at the Game/ DionWired Customer Care. We apologise for any inconvenience caused. We have logged your request with reference number 12640. This number should be retained for reference purposes. The matter will be referred to Senior Management who will contact you to discuss this matter. Regards
Group Customer Service Advisor
***73 ***
/rk
Group Customer Service Advisor
***73 ***
/rk
Best regards,