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CJ
Chinell J

1 reviews | Active since Jan 2014

11 Jun 2019, 17:37

********** Activity on Account.

I’ve had ********** activity on my account and instead of helping me, Game is telling me I need an affidavit/police report before they even begin to look into anything.

If Game really cared about it’s patrons and wanted to maintain a good relationship and grow their market, this would not be happening.

I guess then I won’t be paying my account until this is sorted out then.

0
Replies (3)
Game
Game's reply11 Jun 2019, 18:22
Official
Hi Chinell,

I'm sorry you've had this experience. 

I understand you're not happy with providing the information that's required. 

Please know that in order to assist you, we're going to have to escalate the matter to RCS, the administrator of your account. They have complete access to your account details and will then proceed with the investigation. 

We need an affidavit, copy of the account holder's ID and copies of both sides of the card. If you're unsure you're welcome to contact RCS directly on ***.

Kind Regards  Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za

Best regards,

CJ
Chinell J's update11 Jun 2019, 19:28
Reviewer Update
Hi Suhayfa, 

Please give me details of who I can escalate this to directly at RCS because all my mails to Game have gone unanswered. 

Thanks 
Game
Game's reply12 Jun 2019, 10:44
Official
Hi Chinell,

I'm sorry you haven't received the responses my colleagues have emailed to you.

You're able to get in touch with RCS either telephonically on *** or email: *** .

Kind Regards  Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za 

Best regards,