***** RCS / GAME CARD

Without Prejudice This is what I received from below after ***** and owning ME MONEY. RCS/GAME

Good Day Mrs V. Gunn, We herewith acknowledge receipt of your enquiry and would like to advise of the following. Please be advised that the following documents are needed in order for the money to be paid back, these documents are for Auditing purposes and without these documents we cannot do any electronic transfers.

Please refund:

· A letter with your banking information i.e. your bank account number, branch code & please remember to specify if it’s a Cheque or a savings account

· The proof of all the last payment/bank statement (for debit order payments)

Please note that a monthly service fee is charged on the account with credit balance more than R70.

If you need any further assistance please do not hesitate to contact our call centre on ***or send us an email on **********

Regards,

Ndileka 1. I phoned in originally to get settlement amount, which is what i paid extra R378......+- I tried phoning to speak to management NOTHING I called the center, I asked call center lady what her name was she said (Ms Sphokazi) I asked what her surname was, I was told that is ******* - I asked to speak to management about this issue the phone was put down.

All I want is my R500.00 with interest which i double paid - I would collect at the Game store, show my ID and given them the card back. BUT NO we need your banking details with a bank statement - FOR WHAT - to drawn more money out of my account?/ Bank statement? for what it is and was paid cash or eft, Now i must prove that i paid it - IT IS IN MY ACCOUNT (GAME) Is it not on file? there are no pin numbers on these cards? HENCE ***** OR am i the problem??????????????????

SORRY IT AN'T GOING TO HAPPEN!! - I WILL COLLECT MY MONEY AT THE BRANCH IN GAUTENG EAST RAND in cash.

WOW this is called service/customer care

Complaints