***** on Game card with no assistance from Game

I obtained my Game card in January of this year and in January I shopped at Game Boksburg twice. The total I shopped for in those 2 days was about R2 500. On the 1st of February, I received two SMSs (6 minutes apart) to thank me for the purchases at Game store for R25 000 and R15 000. The purchases were made in Alliwal North and I am in Bryanston. I immediately phoned Game and had my card blocked. A form was sent to me to complete in order to lodge the ********** activity on my card. This all happened on 01 February 2022. Today is the 21st of February 2022 and I am yet to receive any communication regarding the progress of my query. I received my statement and my instalment for this month is a whopping R1 800. Game (Boksburg) is where the problem is as I collected my Game Store card from the Boksburg branch and I only ever shopped at the Boksburg branch. The two times I shopped, I had to display my ID card in order to make the purchase. Surely whoever shopped in Alliwal North for R40K on my card was required to display their ID card, right? I don't see why I have to pay for purchases I did not make. I have since escalated the query to the credit ombud and hopefully I'll receive some assistance. Game is terrible and I would recommend that customers should shop elsewhere.