***** on Credit Card

I bought goods and paid with my credit card the transaction went off my account but according to them it was declined so they did it again. Id confirmed with my bank and with Game manager that it went of twice. But they said it didn't go off and that I had to leave the good. So I paid twice and didn't receive any goods.<br> I confirmed it again with the bank and they said Game could reverse the transactions but game said it will be don automatically at the bank.<br> But on my side it shows as paid twice on my account but Game didn't allow me to take the goods.<br>