***** and incompetence

During lockdown level 5 my Game account was used **********ly. Someone, somehow had purchased on my Game account to a value of around R7000. I had phoned Game as soon as the 1st purchase was made and while on the phone more purchases were being made. I was instructed to go to the police station to provide an affidavit to state what had happened and to send it through to the ***** department. I provided all the needed documentation as requested the very same day and sent it off. I did not receive a response at all to say that the account was being investigated at all, I had to phone in everytime I received a message to make payment and everytime I phoned I was told that it shows my account was under investigation and to ignore the requests. I was then phoned to make payment arrangements which I had told the story and that the account was under investigation. I still had not received any communication from the ***** department, I again sent another email to request an update and still had not received any communication. I was then phoned again to make payment this time of R300 and something rand I told the lady (who I might add was very rude) i was not going to pay anything until the issue was resolved. I then found out that they had taken the amount that was purchased fradulently off my account however left the service fees on my account. I again phoned Game and RCS which they then instructed me to phone head office, which again I did and was told they should have taken all amounts off, I was then put through to another person to rectify this. I was told it would be rectified and that I can get a letter to state that there is nothing owing I am still waiting. Game has now handed over my account to their attorney's and has V listed me for an amount of 300 odd rand. I feel that this is outrageous and I am very upset that no one has bothered to sort out this is when it was theirs to begin with and now my name has been v listed. Never open an account with GAME Stores.