Formal Complaint and Dispute Regarding Cancelled Online Order

I am lodging a formal complaint regarding my cancelled online order with GAME.

I purchased a fridge through your online store and was advised that the item would be delivered within the stated timeframe. Unfortunately, my order was significantly delayed. After repeatedly contacting your customer care line for updates, I was eventually informed that my order had been cancelled.

This cancellation was done without any prior notification or communication to me, which I find extremely disappointing and unacceptable. As a customer, I should not have had to make multiple calls simply to discover that my order no longer existed.

The lack of communication, transparency, and customer consideration in this matter reflects very poor customer service standards.

What makes this situation even more concerning is that when I checked your online platform today, the exact same fridge model is listed as available, with two units currently shown as in stock. This raises serious questions about how my order was handled and why it was cancelled without explanation.

I expect clarity on why my order was cancelled without notification, and what steps will be taken to resolve this matter. Customers deserve better communication and accountability.